Terms & Conditions

Return Policy

If you are unhappy with your purchase then please return to us within 7 days of receiving your order. This does not affect your statutory rights as a consumer. Equestrian Express will make a full refund (excluding the cost of shipping the item to you), providing the goods are returned in a resalable condition, unused with their original packaging and within 7 days of receiving the order, you must also include a copy of the invoice. We will refund your payment within 14 days of the goods being returned. We cannot however be responsible for the cost of returning any goods. We strongly recommend that you use a tracked and insured postal/carrier service to return the goods to us as we hold no responsibility for missing parcels. If you are returning an item which was associated with a Special Offer - then any goods received Free of charge as part of that offer must also be returned unused and in the original packing. If when you receive your order there are any damaged or faulty goods, please let us know immediately and we shall arrange for a replacement to be sent to you. Complaints will be responded to quickly and certainly within 3 working days. All notices of order cancellation return of goods, or complaints must be made in the first instance via e-mail or telephone.

Delivery time

  Most orders are dispatched within 24 hours, however at peak times or when stock is limited delays may occur. At such times please allow 7 days for delivery. You will be advised by e-mail of any expected delays shortly after ordering.